ArcaMax

Iberia downgrades Christopher Long and his husband to economy class on a flight from Chicago to Madrid. Under European regulations, he's entitled to a 75% refund of his fare. So, why is he only getting a fraction of it?

Q: My husband and I were downgraded from premium economy to economy on an Iberia flight from Chicago to Madrid. We booked ...Read more

After Frances Dooley's hotel booking is canceled, Booking.com says it will refund her new room's higher cost, but then it goes silent. What can you do if a company breaks its promise?

Q: I reserved a hotel on Australia's Gold Coast through Booking.com for a family reunion, but they canceled my reservation because of an overbooking. Booking....Read more

Q: I rented a van from Hertz, and while I was driving it, I hit a deer. I immediately reported the accident to Hertz, filed a police report, and submitted a claim through my Chase credit card, which offers primary collision coverage. Despite my efforts, Hertz failed to provide the necessary documentation for months, causing my claim with Chase ...Read more