ArcaMax

Q: JetBlue lost my all-important bag for 43 days as I left on my 50th anniversary trip to Greece with my children and grandchildren. The bag contained necessary medications for our 30-day stay along with my hearing aids, clothes, my wedding dress for my vow renewal, and heirloom items for the ceremony.

The loss of this bag caused extreme stress...Read more

Q: I rented a car from Sixt in Texas recently. While driving in Big Bend National Park, I got two flat tires and had to replace them. Sixt told me they would reimburse me $385 for the new tires. I sent them receipts and my bank information. They emailed back saying the wire transfer had been processed and that I should receive the money in 3-15 ...Read more

Q: My family and I booked flights from Berlin to Seattle on Lufthansa using United Airlines miles. Our initial itinerary had us flying from Berlin to Munich to Seattle. Lufthansa canceled the Munich to Seattle flight, rebooking us on a flight from Berlin to Frankfurt, Germany, then to Seattle, with a stopover in Frankfurt of only 1 hour and 25 ...Read more