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Travel Troubleshooter: Ticket Change Request Seems To Get Lost In Translation
Q: My wife and I booked business-class tickets to Cairo through Austrian Airlines and Lufthansa for a tour of Egypt. The tour operator canceled the trip after the conflict in the Middle East. When I called Austrian to rebook, the agent misunderstood that the tour was canceled, and they canceled our booking.
The airline only refunded $108 ...Read more
Travel Troubleshooter: Air France Rejects Baggage Claim Even With Proof And Receipts
Q: I need your help with a baggage nightmare that's been going on for months. Last year, I flew from Bangalore to Chicago on Air France. One of my two checked bags went missing. But here's where it gets weird: The Air France representative at the airport asked me about a "third bag" that I never checked.
I have Flying Blue Silver status, which ...Read more
 








