ArcaMax

Q: I rented a car from Avis for a quick 7-hour trip between California airports. I returned the vehicle clean with no odors or damage. A week later, I received a $450 cleaning fee for a "heavy smoke smell," even though neither I nor my wife smoke. The company's "proof" included photos of dust and a form that was dated for three days after my ...Read more

Q: I rented a car through Turo in Edmonton, Canada, and returned it in the same condition, but the host accused me of causing a scratch. The car was covered in mud when I picked it up, making it impossible to inspect for existing damage. At drop-off, it was dark and snowy, and my phone was dying, so my photos were too dim to prove anything.

The...Read more

After Aer Lingus cancels James Jones' flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744, and then it stops responding to his emails. What can he do to get the money back?

Q: My wife and I were scheduled to fly from Paris to Philadelphia. Aer Lingus canceled the flight due to "operational issues" and ...Read more