ArcaMax

Q: I've been an Airbnb user for nearly a decade with over 40 stays and positive reviews. Recently, Airbnb abruptly removed my account, citing a vague "possible violation" of its Terms of Service.

I appealed, but the company doubled down, banning me for life without an explanation. I'm baffled. What could I have done to warrant this? All I want ...Read more

A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When the weather wreaks havoc, should guests foot the bill?

Q: My partner and I booked an Airbnb near Joshua Tree National Park, California, for my birthday. On the second day, heavy rain caused the ...Read more

Q: I booked a Carnival cruise through the American Airlines cruise travel agency in February for a July sailing. I paid $3,738 upfront, plus $342 for trip insurance. When we canceled in mid-March, the travel agent said that Carnival would refund $3,300 but withhold a $500 penalty for a "nonrefundable promotion rate."

Nobody mentioned this fee ...Read more