ArcaMax

Even though Lauren Stokowski has proof that she boarded her KLM flight, the airline insisted she was a no-show and forced her to pay for another ticket to get home. Can KLM fix this problem and refund her money?

Q: I recently flew from Amsterdam to Cape Town, South Africa, on KLM. When I arrived at the gate, an agent took my boarding pass and...Read more

When Booking.com refunds Elaine Treacy for a canceled vacation rental, it transfers her money to someone else's credit card. How can she get her money back?

Q: I reserved a villa in Alicante, Spain, through Booking.com and paid in full. Three days before my trip, Booking.com canceled the reservation and offered little help in getting an ...Read more

Q: My wife and I were scheduled to fly from Heathrow Airport to O'Hare International Airport on American Airlines a few months ago. The flight was delayed by 14 hours. While we waited for the flight, American Airlines provided a hotel room and meals, as well as a pamphlet explaining our right to collect $652 per person for the delay.

When we ...Read more