ArcaMax

Q: My wife and I shipped two suitcases from Iowa to Norway for a cruise using FedEx (via Luggage To Ship). The luggage arrived on time but was sent back to Oslo, Norway, for customs verification. Despite daily calls to FedEx, agents provided conflicting updates and blamed Norwegian customs. For four days, FedEx offered no information on how I ...Read more

Q: My husband and I were stranded in Toronto on our way from Stockholm to Cleveland after Lufthansa rebooked our flights due to a flight delay. The flights included a leg on Air Canada from Toronto to Cleveland. But even though we had boarding passes and a rebooking itinerary, Air Canada denied me boarding, claiming that my ticket wasn't valid. ...Read more

Q: I booked an Alaskan cruise through Holland America for my family. A Holland America agent urged us to buy our Alaska Airlines flights through the cruise line. We did not purchase travel insurance. When our flight was canceled because of a mechanical problem, the cruise line said we'd miss the ship, so our only option was to cancel.

We lost $...Read more