ArcaMax

When Booking.com refunds Elaine Treacy for a canceled vacation rental, it transfers her money to someone else's credit card. How can she get her money back?

Q: I reserved a villa in Alicante, Spain, through Booking.com and paid in full. Three days before my trip, Booking.com canceled the reservation and offered little help in getting an ...Read more

Q: My wife and I were scheduled to fly from Heathrow Airport to O'Hare International Airport on American Airlines a few months ago. The flight was delayed by 14 hours. While we waited for the flight, American Airlines provided a hotel room and meals, as well as a pamphlet explaining our right to collect $652 per person for the delay.

When we ...Read more

Q: I booked an 11-day coastal cruise on the Majestic Princess from Seattle to San Diego. I made the reservation online and gave Princess my credit card information for the fare and travel insurance.

Princess confirmed my booking, charging my card for the fare but not the insurance. The next day, I received a "shortfall notice" that the travel ...Read more