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Travel Troubleshooter: RVshare Keeps Security Deposit After Renter Returns His Van
Q: I rented a Mercedes van for two weeks through RVshare, a rental company. It rained on the way home, and water leaked through the air conditioner vent. After I returned the van, RVshare kept my $1,500 deposit.
Here are a few facts about our rental: First, when it rained, the air conditioner vent would leak. The owner of the van lied and said ...Read more
Travel Troubleshooter: Booking.Com Won't Refund A Room After An On-Time Cancellation
Q: I booked a hotel in Wroclaw through Booking.com. I canceled my reservation well within the free cancellation period, but then I discovered a charge on my card for the full amount of $742.
I reached out to Booking.com, and a representative told me that I would be refunded within 10 days. This didn't happen. I called back, and this time, a ...Read more