ArcaMax

Mila Schoun and his wife paid for a comfortable ride in premium economy, but SWISS bumped them to the back of the plane on their return flight. The airline then claimed that it had already paid them with a mysterious cash card at the airport. But did it?

Q: My wife and I recently purchased tickets from Miami to Prague through Lufthansa. We ...Read more

Michael Hughes thought he was being smart by paying for his European tour in full to lock in the price. But when his airline canceled his flight, his tour operator sent him a new bill for $670. Can a company really ignore its own price-lock guarantee because of an error?

Q: I paid in full for an Overseas Adventure Travel (OAT) trip to Spain ...Read more

Deborah Keck upgrades to a suite on a Princess cruise and receives a confirmation showing that she's "paid in full." But then the cruise line adds nearly $4,000 to her bill and threatens to cancel her trip if she doesn't pay. Can a company change the price after you've already settled the tab?

Q: I booked a cruise on the Star Princess about ...Read more