ArcaMax

Q: Frontier Airlines destroyed my child's stroller during a flight from Phoenix to Seattle. When we picked it up, the plastic frame was melted. It was completely unsafe to use. I filed a claim with Frontier, but they rejected it, calling the damage "normal wear and tear."

I appealed and filed a second claim as requested, but after weeks of ...Read more

Q: I purchased a Travelpro Platinum 29-inch suitcase with a lifetime warranty in 1998. The bag handle broke and is inoperable. My attempts to get it repaired have not succeeded because the parts are not available to make the repair. I think Travelpro should replace the bag with a new one because I paid for a bag with a lifetime warranty. What ...Read more

Q: I booked a Condor Airlines flight from Portland, Oregon, to Frankfurt, Germany, through Orbitz for my family. Orbitz's website explicitly listed the fare as economy classic, which included one free 70-pound checked bag for both legs of the trip. The confirmation itinerary confirmed this.

But Condor's email showed something different. Our ...Read more