ArcaMax

Mansour Abado books a ticket for his father from Beirut to Austin, Texas, through Expedia. But there's a problem: The flight doesn't exist. Why can't he get a refund for the bogus ticket?

Q: I booked a flight for my father on Expedia, but when he went to the airport, there was no such flight. The reservation was from Beirut to Frankfurt, ...Read more

Gary Mullen-Schultz thought he was getting a reliable rental when he picked up a vehicle from Avis in Sacramento, California. Instead, he got something else -- a vehicle that reeked of marijuana. Now Avis wants him to pay $250 to get rid of the smell. Can it do this?

Q: I recently rented a car from Avis at Sacramento International Airport. A ...Read more

Q: Frontier Airlines destroyed my child's stroller during a flight from Phoenix to Seattle. When we picked it up, the plastic frame was melted. It was completely unsafe to use. I filed a claim with Frontier, but they rejected it, calling the damage "normal wear and tear."

I appealed and filed a second claim as requested, but after weeks of ...Read more